Shipping policies
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All orders will ship from our warehouse in Vietnam. Our standard strap processing time is 1-3 business days, while bespoke watch straps may take 5-7 business days. During peak seasons, there may be delays of 3-5 business days due to increased order volume.
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After a successful order placement, you'll receive an email confirmation. If you opt for our express shipping service, you'll receive another email containing your tracking number. Please note that for standard service, tracking numbers are not initially provided, but we'll send it to you as soon as possible.
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To enhance accessibility to express shipping, we partially cover the shipping cost and do not add extra charges for additional products. Shipping expenses depend on the order value, and any customs or taxes incurred are the responsibility of the customer. If a customer decides to return their order due to customs or taxes, they will be responsible for any additional shipping fees incurred.
How will pay taxes ?
Tax :
Your purchase could incur customs duties and import taxes, as determined by your local customs authority. Customers are responsible for contacting the tax authorities. To make it more convenient, we collaborate closely with the carrier to handle Customs fees on your behalf. They'll inform you of any payments required. Additionally, we'll declare a reduced value when shipping your items to you
What is shipping fee ?
We offer 2 type of shipping :
Express service ( 3-7 days ) :
Shipping fee : ( table of cost )
Note : Emailed tracking number right after the package is shipped out.
Subsidy program
Free ship for order > 400 USD
Standard service ( 10-14 days )
Shipping fee : ( table of cost )
Note: Tracking information will not be automatically sent to you. We will provide it as soon as possible.