Privacy policy

This Privacy Policy explains how Zeniovn ("we," "us," or "our") collects, uses, and shares your personal information when you visit zenio.us ("Site"), use our services, or buy products from us (collectively, the "Services"). "You" and "your" mean you as a user of our Services, whether you’re a customer, website visitor, or someone whose information we collect under this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or for legal or regulatory reasons. When we update it, we’ll post the new version on our Site and change the "Last Updated" date. We’ll also follow any steps required by law.

How We Collect Your Personal Information

We collect your personal information in a few ways to provide our Services: 

Information You Give Us 

  • Contact details like your name, address, phone number, and email. 
  • Order details like your name, billing address, shipping address, payment information, email, and phone number. 
  • Account details like your username, password, and security information. 
  • Customer support details, such as information you share when you contact us (e.g., via email or messages).
  • You can choose not to share some information, but this might stop you from using certain features of our Services.

Information We Collect Automatically

  • We use cookies and similar tools to automatically collect information about how you use our Services ("Usage Data"). This includes: 
  • Details about your device, browser, network connection, IP address, and how you interact with our Site.

Information from Third Parties

  • We may get information about you from others, such as: 
  • Shopify, the platform that runs our Site and Services. 
  • Payment processors who collect payment details (e.g., credit card information, billing address) to process your orders. 
  • Partners who use tracking tools (like pixels) to collect data when you visit our Site, open our emails, or interact with our ads.

How We Use Your Personal Information

We use your personal information to: 

  • Provide Our Services: Process your payments, ship your orders, send you updates about your account or orders, manage returns or exchanges, handle your account, and assist with customer support. 
  • Marketing and Ads: Send you promotional emails, messages, or mail, and show you ads for our products on our Site or other websites. 
  • Keep Things Safe: Detect and prevent fraud, illegal activities, or harmful behavior. You’re responsible for keeping your account login details (username, password) safe—don’t share them with anyone. If you think your account has been compromised, contact us right away. 
  • Improve Our Services: Answer your questions, provide support, and make our Services better for you.

Cookies

We use cookies to make our Site work better, remember your preferences, understand how you use our Services, and show you relevant ads. You can turn off cookies in your browser settings, but this might affect how our Site works for you. Some features may not work properly if cookies are disabled. For more details about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.

How We Share Your Personal Information

  • We may share your personal information in these cases: 
  • With companies that help us run our Services, like Shopify (for website hosting), payment processors (to handle payments), shipping partners (to deliver your orders), and customer support teams. 
  • With marketing partners to provide services or show you ads. They’ll use your information according to their own privacy policies. 
  • When you ask us to or agree to it, like when we need to share your details to ship your order or if you use social media features on our Site. 
  • With our related companies to help us run our business. 
  • If we’re involved in a business deal (like a merger or sale), to follow the law, enforce our terms, or protect our Services, our rights, or the rights of our users.

Third-Party Websites and Links

Our Site may have links to other websites that we don’t control. We’re not responsible for their privacy practices or content. Please check their privacy policies before sharing your information with them.

Children’s Data

Our Services are not meant for children, and we don’t knowingly collect personal information from children. If you’re a parent or guardian and believe your child has shared their information with us, please contact us to have it removed.

Keeping Your Information Safe

  • We take steps to keep your information safe, but no system is 100% secure. Information you send us might not be secure while it’s being sent, so please don’t use unsafe methods to share sensitive details with us.
  • We keep your information only as long as we need it to provide our Services, follow the law, resolve disputes, or enforce our agreements.

Your Rights

  • Depending on where you live, you may have these rights: 
  • Ask to see or get a copy of the personal information we have about you. 
  • Ask us to delete or correct your personal information if it’s wrong. 
  • Opt out of us "selling" or "sharing" your information for targeted ads. 
  • Stop or limit how we use your information. 
  • Withdraw your consent if we’re using your information based on your permission. 
  • Manage promotional emails by unsubscribing (you’ll still get non-promotional emails, like order updates).
  • To use these rights, contact us using the details below. We won’t treat you differently for using your rights.

International Users

Your personal information may be stored or processed outside your country. If you’re in Europe, we’ll follow EU rules for transferring data.

Contact Us

  • If you have questions about this Privacy Policy or want to use your rights, please reach out to us:
  • Zeniovn
  • Email: support@zenio.us
  • Address: 107 Dang Van Ngu St, Phu Nhuan Disct, Ho Chi Minh City, Viet Nam
  • Phone: +84901440404