Shipping policy
At Zenio, every strap is carefully handcrafted and prepared with attention to detail. We ship worldwide from our workshop in Vietnam.
Processing Time
- Ready-stock items: 3–5 business days
- Custom-made straps: 5–7 business days
During peak seasons or high order volume, processing time may be extended slightly.
Shipping Methods & Delivery Time
We offer international shipping using trusted carriers:
Standard Shipping (USPS / Local Postal Partners)
- Estimated delivery: 10–21 business days
- Tracking may update once the package arrives in your destination country
Express Shipping (DHL Express / UPS)
- Estimated delivery: 3–6 business days
- Full tracking available throughout the journey
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected shipping method.
Please note:
- Shipping fees are non-refundable
- Express shipping upgrades are available at checkout
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
For standard shipping:
- Tracking may take 7–10 days to update while the package is in transit internationally
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country.
- These charges are not included in your order total
- The customer is responsible for any applicable fees
If you are charged incorrectly or twice, please contact us — we will assist you in resolving the issue.
Shipping Issues
If your package is delayed, lost, or shows no updates:
- Please contact us at support@zenio.us
- We will investigate and provide a solution
In certain cases, we may offer:
- A replacement shipment (via DHL Express)
- Or an appropriate resolution based on the situation
Incorrect Address
Please ensure your shipping address is correct before placing your order.
- Zenio is not responsible for orders shipped to incorrect addresses provided by the customer
- Additional shipping fees may apply for re-delivery
Contact
For any shipping-related questions:
Zenio Support Team
📧 support@zenio.us
Zenio is operated by Zeniovn LLC. All products are handcrafted in Vietnam and shipped worldwide.
Shipping FAQ
Where do you ship from?
All orders are shipped from our workshop in Vietnam, where each strap is handcrafted by our artisans.
Do you ship to the United States?
Yes — the United States is one of our primary markets. We ship daily to the US and worldwide.
How long does delivery take?
- Standard Shipping: 10–21 business days
- Express Shipping (DHL / UPS): 3–6 business days
Processing time (before shipping):
- Ready-stock: 3–5 business days
- Custom-made: 5–7 business days
Why hasn’t my tracking updated?
For standard shipping, tracking may take 7–10 days to update while the package is in international transit.
This is normal — updates will appear once the package reaches your destination country.
Do I need to pay customs or import taxes?
Possibly. International orders may be subject to customs duties or import taxes depending on your country.
- These fees are not included in your order
- The customer is responsible for any applicable charges
What if my package is delayed or lost?
If your order is delayed or tracking has no updates for an extended period:
- Contact us at support@zenio.us
- We will investigate and assist you
In some cases, we may offer:
- A replacement shipment (via DHL Express)
- Or another appropriate solution
Can I change my shipping address after placing an order?
Please contact us as soon as possible.
- If your order has not shipped yet, we can update the address
- Once shipped, we are unable to make changes
What happens if I entered the wrong address?
Zenio is not responsible for incorrect addresses provided by the customer.
- Additional shipping fees may apply for re-delivery
- Please double-check your details before checkout
Do you offer faster shipping?
Yes. We offer DHL Express / UPS shipping at checkout for faster delivery (3–6 business days).
Will I receive a tracking number?
Yes. You will receive a tracking number via email once your order has been shipped.
Can I upgrade shipping after placing an order?
In some cases, yes. Please contact us immediately and we will check availability.
Need Help?
If you have any questions about shipping, feel free to reach out:
Zenio Support Team
📧 support@zenio.us
